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In the fierce competition in the children playground market, project safety and service are the two key factors of the park's benefit sources. The project features of the children's park are the outstanding points to show the park's excellence, but if you want to create greater differences, more added value and more stable development gains, you must match the quality park services! So, the question arises, how should we improve the quality of children playground services so that customer satisfaction?
Usually parents bring their children to the park when the first impression of consumption is mostly from the staff's grooming, demeanor and speech, etc., leaving parents with the image of the park is also mostly formed by the image of the staff, and a good image of the park will be able to attract customers to come back. Therefore, the park staff should try their best to achieve neatness, good temperament, elegant talk and makeup, etc. From the reception desk to enter the park play, the staff should be warm and polite, full of spirit.
Treat customers as friends and have more communication. Parents are willing to give some valuable advice, which is an opportunity for the park to keep improving. The park staff should know how to treat parents, children are the unique baby of each family, so the most effective way to build a good relationship with parents is to care for all the babies in the park to play, as if they are not too much.
The park clerk should know how to seize the children's playful nature, to guide them appropriately, to give full play to the advantages of the project, so that the children are full of interest to play, to create good memories for them, so that they come back! In addition, if in the course of business encounter unexpected events, customer complaints should be quick to see, quick response, verbal expression of concern, such as customer dissatisfaction or anger should be promptly apologize to the customer, the event can not be dealt with should be quickly reflected to the higher-ups, etc.. Store staff should be flexible in dealing with things, calm thinking, careful insight into the psychology of parents and children, to protect the interests of customers, to ensure the reputation of the park, to avoid losing often to create better performance.
Do a good job in the management of the park goods, to maintain the neatness of the store, hygiene, beautiful, remind customers to keep their belongings. Take care of customers' items, such as putting them into the organizer in the order of not dirtying them, with shoes at the bottom and clothes at the top. We will make the customers feel the intention of the park in the service details, so that we can get a good reputation!